Return and Refund Policy

We understand that online shopping sometimes requires a little extra room for confirmation. That is why Feysr offers a clear and simple after-sales process, ensuring that every choice you make brings you greater peace of mind.

If the size or color isn't quite right, you may request an exchange within 30 days of your order being completed.
We facilitate exchanges for different sizes or colors of the *same item*, making it easier for you to find the option that truly suits you best.
When requesting an exchange, please ensure the item remains in brand-new condition—unworn, unused, and with all original tags still attached. Once you submit your exchange request, simply follow the system prompts to complete the process; we will provide you with the necessary return instructions.
Once the returned item has passed our inspection, we will arrange for your replacement item to be shipped out as soon as possible. If your chosen style is temporarily out of stock, we will issue a refund to your original payment method so you won't have to wait.

If you ultimately decide not to keep an item, you may request a return and refund within 30 days.
Returns are subject to the same basic conditions: the item must be unworn, unused, and remain in its original condition with all tags intact. After submitting your request, simply follow the outlined procedure to ship the item back to us.
We will inspect the returned item upon receipt; processing is typically completed within 1–3 business days. Once verified, your refund will be issued to your original payment method; the actual time it takes for the funds to appear in your account may vary slightly depending on your payment provider.

Please submit exchange or return requests *separately for each order* whenever possible. Avoid combining items from different orders into a single return shipment, as this may delay the processing of your request.
If a returned item is missing components, shows obvious signs of use, or fails to meet our return/exchange criteria, this may affect the final outcome of your request.
Exchange requests are subject to current inventory availability; please refer to the options actually available at the time of your request.

Certain special items (such as clearance items or products marked as "Final Sale") may not be eligible for returns or exchanges. Please refer to the specific product page descriptions for details.
If you have any doubts regarding whether an item qualifies for a return or exchange, we recommend confirming with us before submitting your request.